Patient Charter

In this practice we believe that all patients have the right to expect that the health care they receive will consider their needs and will encourage them to take part in decisions about their health and wellbeing and provide them with the information and support to do so.

In this practice you can expect:
• You will be treated as an individual and with dignity and respect.
• All patients will be treated equally. We do not discriminate on the grounds of gender, race, disability, sexual orientation, religion, political beliefs or age.
• Our premises will be clean and comfortable and have facilities for the disabled.
• Staff hygiene awareness and hand washing is a priority.
• All patients will be greeted in a friendly manner and be treated with courtesy by everyone in the practice
• Your personal health information will be kept secure and confidential, You should tell staff if you want your information to be shared with family members or a carer.
• If you feel you have been treated unfairly or a member of staff has been rude then there is a complaint procedure that you can enquire about from another member of staff.
• Patients will be informed if delays are anticipated.
• Patients will be offered advice about how to stay healthy and avoid illness.
• Everyone working in the practice will have the appropriate skills and training for their job.
• New patients registering with the practice will be offered a consultation when their notes become available.
• Patients will be referred to a consultant when the doctor feels this is necessary.
• Following a referral, your GP can assist you in seeking a second opinion if required.
In order for us to give you the best service possible please:
• Tell the practice receptionist if you change your name, address or phone number.
• Be on time for all appointments. If late please phone ahead to let staff know.
• Let the GP know if you think any information in your health records is incorrect.
• If you want to have someone else present at an appointment please let staff know. This could be a carer, family member, partner, friend, or another health care worker.
• Tell the GP if you do not understand something or want or need more information. If you have any questions, ask.
• Take some personal responsibility for your own health.
• Ask your GP for support to help you manage your condition and have a healthier lifestyle.
• Take an active part in discussions and decisions about your health care and treatment.
• Tell your GP if you are allergic to any medicines or if you have experienced any side effects after taking a particular medicine.
• Please make sure you understand how to take any medicines you have been prescribed
• Let your GP know about any medicines you are already taking not prescribed by him/her, this includes herbal medicine or over the counter medicines as some may interfere with your medication particularly if you are taking Warfarin.
• Finish any course of agreed treatment. If you decide to change or stop your treatment, discuss this with your doctor or pharmacist first.
• If you feel your condition has got worse, let your GP know.
• Make sure to get the results of any tests or procedures

Please remember that staff members have the right to be treated with dignity and respect. Aggressive language or behavior towards any member of staff is unacceptable and will not be tolerated.

For your safety and the safety of others:

• Do not take any medicine that is out of date or prescribed for someone else. Give any out of date or unused medicines to your pharmacist to get rid of safely.
• Store medicines safely and out of children’s reach.
• We are committed to providing a safe and comfortable environment in the practice. If you see or are made aware of any potential hazards that could cause harm we would be grateful if you could inform a member of staff so they can be made safe.

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